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UPS’ Communication Tool can work for you, too January 21, 2010

Posted by John M McKee in "John M McKee", Action Plans, business intelligence, Business Success Coach, Career Wisdom, Coaching, executive coach, leadership coach, business consultant, career advice, successful meetings, The Secret, Veracity.
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Meetings got you down?  Finding it hard to keep your team up-to-date? In this blog, executive and leadership coach John M McKee shares a great idea that works for UPS where nearly all employees are outside the office.

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Got 180 seconds?

In an earlier posting I discussed a couple of ways that any meeting participant – at any level – can make that meeting more effective for themself and for the organization.  Not surprisingly, I heard from some people that they are “meeting’d out”.  They told me that with today’s smaller workforce sizes, their companies can’t afford to have meetings because there is already so little time in the day.

I get it.  It’s tough out there.  And not getting any easier.  What’s a guy/gal to do?

But how would you handle it if you moved into a company where virtually all the workforce was located outside of your head office?  And in most cases, those people weren’t even in the local office for more than minutes a day?  It’s a real situation. One that’s addressed all the time in one of the US’ more famous corporatations: UPS.

UPS has about 1/4 million drivers and package handlers. Early on, they invested in all the technology they could put their hands on to try to ensure that any and all communication made it out to their modern day delivery folks.  And they found out that the #1 rule of communication remains as true today as when it was raised back in the 1970s.  Maybe even more true.  The best communications (meaning: the most remembered, the most motivational, the ones which people talk about afterwards) are those delivered by an individual.

Every morning, and throughout the day as well, managers at “the brown company” gather workers for mandatory meetings which last approximately 180 seconds.  During that time, the staff hear about changes in process, events of the last few hours or day, new software upgrades, local information and customer complaints.  UPS says these mini meetings ensure that everyone is kept in the loop and that anything of importance is known widely and immediately.  This, of course, makes certain that any problem affecting the company is so well known by everyone that it can be addressed and dealt with more quickly and at the right level.

The UPS method and practice has sound application for every employer and manager.  It is now being implemented by office workers around the country.

If you can spare 180 seconds at your place, why not try it?

John

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