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“Everything’s excellent”. Really? January 28, 2011

Posted by John M McKee in "John M McKee", Action Plans, business and career coaching, business intelligence, Business Success Coach, career success, Coaching, executive coach, leadership coach, business consultant, career advice, Veracity.
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“John, You impress me. You’ve got great experience in the real world, unlike most coaches.  And your reputation is excellent.  I want to tell you that when we need a leadership coach in this organization; your office is the first one we’ll contact.  But right now – I can’t think of anyone who could use a coach.”

I was talking to the CEO & Chairman of a very large media company.

A smart guy, I like him a lot.  But he’s clearly out of touch with what’s really going on.

In effect, here’s what he was saying:

1. All of my managers are performing at, or above, expectations.

2. I don’t have anyone who is roadblocked; they’re all moving forward successfully.

3. Everybody here is fully aware of their own strengths and weaknesses.

4. Business is great, profits are great, the outlook is great.

5. Nobody on my team is a flight risk (meaning, none of the really good performers will ever leave here – they love their jobs and this company).

Can any thoughtful boss – in any organization – say all of these things?

I recognize it’s very possible that this CEO was really just trying to avoid the conversation with me.  Perhaps he doesn’t feel he has the “expense money” to engage me.

But no boss or organization, can “Save their way to success.” Especially in a dynamic industry.

  • Any good business opportunity comes with an investment cost.  But there’s a key  difference between prudent business people and the rest of the pack:  the smart  ones look for assurance that they’ll see a solid Return on that Investment (ROI).
  • I learned this myself years ago when I was asked to turn around a failing business. Only after discussing ROI was I prepared to make any decision about spending the little money we had.  I’d expect nothing less from our clients.

But the CEO above, with his hasty response, may never know that he could have engaged us with no risk. Consequently, he missed an solid opportunity to improve his organization’s results.

All in the name of “expense savings”.

At Business Success Coach.net, I believe in the importance of a Guarantee. And, because I’ve led $B organizations myself, I fully recognize that there is a critical need for achieving a ROI. In my practice, we provide both.

Like any astute business person, the CEO above should have asked before responding.  But he didn’t.  And that’s just unfortunate.  For everyone there.

John

Here’s to Your Future!

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Comments»

1. snake - February 9, 2011

Can I simply say what a relief to find someone who actually is aware of what theyre talking about on the internet. You definitely know methods to convey an issue to light and make it important. More people have to learn this and perceive this facet of the story. I cant imagine youre not more widespread since you positively have the gift.


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